In today’s fragmented digital landscape, building and sustaining powerful online communities is critical and more challenging than ever before. From the growing threat of misinformation to coordinated attacks from bad actors, navigating digital campaigning and organising requires both strategy and resilience.
To meet this moment, Australian Progress is partnering with Quiip to deliver the Community Management Workshop - an interactive one-day workshop designed to strengthen your digital organising and online community building capacity. You'll develop a practical strategy to engage and grow your community, and build a more adaptive approach to navigating an evolving online environment.
You’ll walk away with a clear roadmap for your digital channels, a deeper understanding of how to protect your team, and the strategies needed to build resilient, people-powered communities that win.
LEARNING OUTCOMES AND SKILLS
Build and sustain powerful, people-powered communities that achieve your digital organising goals.
Develop a clear digital channel strategy that best suits your objectives and resources.
Apply proven strategies and tactics to grow your online community building and deepen audience engagement.
Use practical moderation techniques, tools and resources to foster healthy and effective online communities.
Identify and respond to bad actors, misinformation and other online threats.
Strengthen your digital literacy with practical approaches on how to protect your team and organisation online.
key dates
The workshop will be delivered over two half-days:
Wednesday, 9 September
Wednesday, 16 September
The workshop will take place in the following time zones:
1:00PM — 5:00PM AEDT (VIC, NSW, TAS, ACT)
12:30PM — 4:30PM ACDT (SA)
12:00PM — 4:00PM AEST (QLD)
11:30AM — 3:30PM ACST (NT)
10:00AM — 2:00PM (AWST)
3:00PM — 7:00PM NZDT (Aotearoa)
TRAINER
Larah Kennedy | Trainer
General Manager at Quiip
Larah is a seasoned community professional specialising in connecting organisations with their audiences through online community and social media. Larah is passionate about creating productive, equitable and safe online spaces through strong governance and active community management. Over the past two decades, Larah has worked across government, NFP, and private sectors with clients such as Australian Ethical Super, Take 3 for the Sea, VicHealth and Movember.
Dan de Sousa | Trainer
Community Manager and Team Lead
Dan is responsible for protecting and nurturing online communities for some of Australia’s most well-known companies. With deep expertise in customer experience, conflict resolution and community management, Dan brings a thoughtful and values-led approach to digital engagement. Dan previously made headlines worldwide as ‘Dan From Optus’ for his warm, educational responses to customers on social media, particularly those questioning the company’s use of diverse languages in its advertising.
COST
$300+GST: Small Nonprofit Concession – For nonprofits with an annual revenue of less than $500K.
$500+GST: Regular Nonprofit Concession – For nonprofits with an annual revenue between $500K and $3 million.
$700+GST: Large Nonprofit Concession – For nonprofits with an annual revenue of more than $3 million
$900+GST: Full Price – For government, political offices, social enterprises, b-corps and businesses servicing the non-profit sector.
$300+GST | Individual — For individuals and grassroots organisers who are not affiliated by an organisation or movement.
To ensure more equitable access across our trainings and events, a limited number of full and partial scholarships ($170+GST) are available to grassroots advocates, community groups and start-up/small organisations. We welcome and prioritise scholarship applications from First Nations people, people with disability, people of colour, people with lived experience seeking asylum and unwaged changemakers. To apply for a scholarship, please complete an application here or contact Phong at phong@australianprogress.org.au.
TEAM REGISTRATIONS
Learning is better together, which is why we offer team discounts to help colleagues learn alongside each other and bring new skills and ideas back to their organisations and movements. The following discounts are automatically applied at registration:
10% off for teams of 2-4
20% off for teams of 5
Please note that due to the cohort-style format and peer-learning in the training, team registrations are limited to up to five people.
ACCESSIBILITY
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Zoom - During the workshop, we will be meeting via Zoom. If you have access to a computer or laptop, we recommend you join the training by computer to make navigating the materials easier. See here for accessibility documentation for Zoom; including a list of keyboard shortcuts here.
Video norms - During the online sessions, we will encourage everyone to have your cameras on if you feel comfortable, but we will not require you to do so.
Chat - On Zoom you will be able to use the chat function. Participants will be asked to introduce themselves in chat, and to enter responses in the chat.
Captions - We will have auto captions enabled in Zoom.
Google Docs and Digital Documents - We will be sharing workshop materials over Google Drive, Google Docs and Google Slides. All documents, forms, and surveys will be provided in accessible formats. We will use the screen share function to share slides, as well as navigating between Zoom and an interactive slide deck.
Early access to slides - A view-only version of the slide deck can be supplied early if this supports your participation. Any copies of the slides provided will include alt-text / image descriptions.
Post-training resources - We do not supply recordings from our online training as standard, but can record sections of the workshop if needed to facilitate your engagement. You will receive a copy of the presenter slide deck, interactive slide deck, and other resources. Where video or audio content is included during the training or in any of the resources, we will provide audio descriptions, captions or transcripts as needed.
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Setting norms - As a cohort, we will also set expectations at the start of the training to ensure everyone can comfortably participate in the workshop.
Breaks - Breaks will be organised regularly throughout the training including meal breaks.
Breakout rooms - This training regularly uses breakout rooms, with group sizes ranging from pairs, through to groups of 5-10 for discussions and workshop activities.
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Other additional support - We build in flexibility in the program, as we go based on the needs of the cohort. In the registration form, we will ask you for your access needs. If you require something in place that is not already arranged, or if you need more information about any part of the workshop, we will work with you to provide this.
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If you have any questions about accessibility, please contact us at info@australianprogress.org.au.